What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Jiun-Sheng Chris Lin and Cheng-Yu Lin
| Year of publication: |
2011
|
|---|---|
| Authors: | Lin, Jiun-sheng Chris ; Lin, Cheng-yu |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 22.2011, 2, p. 183-201
|
| Subject: | Dienstleistungssektor | Service industry | Dienstleistungsmarketing | Services marketing | Intelligenz | Intelligence | Emotion | Dienstleistungsberufe | Service workers | Konsumentenverhalten | Consumer behaviour | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009155029