What matters most in achieving customer satisfaction in banking? : a study from the perspective of employee characteristics
Wajeeha Aslam, Kashif Farhat, Imtiaz Arif and Chai Lee Goi
| Year of publication: |
2022
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|---|---|
| Authors: | Aslam, Wajeeha ; Farhat, Kashif ; Arif, Imtiaz ; Goi, Chai Lee |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 34.2022, 4, p. 627-650
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| Subject: | Customer satisfaction | Customer-oriented behavior | Employee etiquettes | Employee performance | Technical selling skills | Kundenzufriedenheit | Arbeitszufriedenheit | Job satisfaction | Arbeitsleistung | Job performance | Verkaufspersonal | Salespeople | Bank | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-08-2020-0195 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013342916