What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Yulia Vakulenko, Daniel Hellström, Klas Hjort
| Year of publication: |
July 2018
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| Authors: | Vakulenko, Yulia ; Hellström, Daniel ; Hjort, Klas |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 88.2018, p. 421-427
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| Subject: | Customer value | E-commerce | Last mile delivery | Self-service technology | Parcel locker | Focus groups | Electronic Commerce | Kundenwert | Online-Handel | Online retailing | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Lieferantenmanagement | Supplier relationship management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2017.11.033 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011869863