What's wrong with different empowerment? : the effect of differentiated empowering leadership on employee proactive service
Yanan Dong, Xinyuan (Roy) Zhao, Yuan Yuan, Huijuan Dong, Jing Jiang
| Year of publication: |
2023
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| Authors: | Dong, Yanan ; Zhao, Xinyuan ; Yuan, Yuan ; Dong, Huijuan ; Jiang, Jing |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 47.2023, 7, p. 1187-1214
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| Subject: | differentiated empowering leadership | organization-based self-esteem | proactive customer service performance | social comparison theory | Führungsstil | Leadership style | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Arbeitsleistung | Job performance | Leistungsmotivation | Work motivation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10963480221074270 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014366188