When algorithms meet emotions : understanding consumer satisfaction in AI companion applications
Nikee Silayach, Rajeev Kumar Ray, Navneet Kumar Singh, Devi Prasad Dash, Amit Singh
| Year of publication: |
2025
|
|---|---|
| Authors: | Silayach, Nikee ; Ray, Rajeev Kumar ; Navneet Kumar Singh ; Dash, Devi Prasad ; Amit Singh |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 85.2025, Art.-No. 104298, p. 1-18
|
| Subject: | AI companions | Consumer satisfaction | Digital relationships | Technology in practice | Text mining | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Emotion | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2025.104298 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015441848