When does highlighting effort or talent in fitness service providers' performance lead to customer compliance? : The role of customers' implicit mindset
Sangchul Park and Hyun-Woo Lee and Calvin Nite
| Year of publication: |
2023
|
|---|---|
| Authors: | Park, Sangchul ; Lee, Hyun-Woo ; Nite, Calvin |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 33.2023, 1, p. 89-109
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| Subject: | Attribution theory | Customer compliance | Customer participation | Fitness service provider | Implicit theory | Personal training service | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-03-2022-0075 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014301945