When does (mis)fit in customer orientation matter for frontline employees’ job satisfaction and performance?
Bulent Menguc, Seigyoung Auh, Constantine S. Katsikeas, & Yeon Sung Jung
| Year of publication: |
January 2016
|
|---|---|
| Authors: | Mengüç, Bülent ; Auh, Seigyoung ; Katsikeas, Constantine S. ; Jung, Yeon Sung |
| Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 80.2016, 1, p. 65-83
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| Subject: | customer orientation | (mis)fit | coworker relationship quality | person-group fit theory | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Verkaufspersonal | Salespeople | Arbeitsverhalten | Work behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1509/jm.15.0327 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011507449