When perspective-taking fails to inhibit customer aggression toward service employees
Yongju Kwon and Youjae Yi
| Year of publication: |
2023
|
|---|---|
| Authors: | Kwon, Yongju ; Yi, Youjae |
| Subject: | Customer aggression | perceived economic mobility | perspective-taking | self-other referent priming | service employees | Konsumentenverhalten | Consumer behaviour | Dienstleistungsberufe | Service workers | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Gewalt | Violence | Arbeitsverhalten | Work behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2021.1972976 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014338736