When "more" is not "enough" in restaurants : do the challenge demands and service recovery performance compel a negative influence of the service recovery system on customer justice perceptions?
S. Rao K.P. Abhishek, Pai P. Yogesh, Lakshminarayanan Sethumadhavan, Prabhu K.P. Nandana
| Year of publication: |
2025
|
|---|---|
| Authors: | Abhishek, S. Rao K.P. ; Yogesh, Pai P. ; Sethumadhavan, Lakshminarayanan ; Nandana, Prabhu K.P. |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 50.2025, 2, p. 170-196
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| Subject: | challenge demands | customer justice perceptions | service recovery performance | service recovery system | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Gerechtigkeit | Justice |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2025.144479 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015445165