When sales managers and salespeople disagree in the appreciation for their firm : the phenomenon of organizational identification tension
Year of publication: |
2015
|
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Authors: | Kraus, Florian ; Haumann, Till ; Ahearne, Michael ; Wieseke, Jan |
Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 91.2015, 3, p. 486-515
|
Subject: | Organizational identification | Salespeople | Leadership styles | Sales force control | Sales performance | Customer satisfaction | Verkaufspersonal | Verkauf | Selling | Kundenzufriedenheit | Führungsstil | Leadership style | Mitarbeiterbindung | Employee retention | Außendienst | Field sales force |
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