When Should a Leader Apologize -- And When Not? For leaders, eating crow is a high-stakes move. Here's how to decide whether a public apology is called for and, if so, how best to offer it.
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Harvard business review : HBR. - Boston, Mass : Harvard Business School Publ. Corp, ISSN 0017-8012, ZDB-ID 23826. - 2006, p. 72-81
Kellerman, Barbara, (2013)
Required Reading - Virtually everyone with an interest in the subject of leadership can agree on the greatness of two or maybe three titles. But there is no top ten list of books whose supremacy and currency are self-evident. Here, one leadership expert offers her picks.
Kellerman, Barbara, (2001)
Kellerman, Barbara, (2008)
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