Where to repair my plane...

We all know that the European Commission's strategic vision is aiming to maximize consumer participation and trust in the market by reinforcing consumer safety, enhancing knowledge, stepping up enforcement and securing redress, aligning consumer rights and policies to changes in society and in the economy. The European Union has indeed a substantial corpus of consumer law, and consumer rights exist in practice thanks to continuous improving of enforcement and securing redress. Consumers are really empowered if they can have their rights properly enforced within a robust framework which allows them to participate actively in the market. Any comments on potential ambiguities in the Consumer Rights Directive, while respecting the meaning and intent of this Directive, could bring necessary clarification, either in guidance or in the legislation itself, which would be beneficial to consumers.