Which consumer groups are more loyal? : evidence in Indonesian banking industry
Year of publication: |
2022
|
---|---|
Authors: | Indiani, Ni Luh Putu ; Pulawan, I ; Santin, Ni |
Published in: |
Montenegrin journal of economics. - Podgorica : Economic Laboratory for Transition Research, ISSN 1800-6698, ZDB-ID 2860930-X. - Vol. 18.2022, 1, p. 47-60
|
Subject: | service quality | satisfaction | loyalty | customer characteristics | moderating role | banking service | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Indonesien | Indonesia | Bank | Bankgeschäft | Banking services |
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