Who are you and what do you value? : investigating the role of personality traits and customer-perceived value in online customer engagement
Year of publication: |
May 2016
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Authors: | Marbach, Julia ; Raquel, Cristiana ; Nunan, Daniel |
Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 645971-7. - Vol. 32.2016, 5/6, p. 502-525
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Subject: | Customer engagement | personality traits | customer-perceived value | online brand communities | social media | Social Web | Social web | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Persönlichkeitspsychologie | Personality psychology | Persönlichkeitsmerkmal | Personality trait | Online-Marketing | Internet marketing | Kundenintegration | Customer integration | Kundenwert | Customer value | Virales Marketing | Viral marketing | Markenimage | Brand image |
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