Who is to blame for incivility? : the influences of family undermining on employee incivility towards customers
Dan Ni, Mengxi Yang, Wansi Chen, Yuxin Che
| Year of publication: |
2024
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|---|---|
| Authors: | Ni, Dan ; Yang, Mengxi ; Chen, Wansi ; Che, Yuxin |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 177.2024, Art.-No. 114621, p. 1-14
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| Subject: | Anxiety | Experience sampling method | Family undermining | Family-supportive supervision | Incivility towards customers | Rumination | Arbeitsverhalten | Work behaviour | Familie | Family | Konsumentenverhalten | Consumer behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2024.114621 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014550984