Whose customer orientation? : exploring the relationships between leaders, team customer orientation climate and customer satisfaction
Xin Zhao and Na Fu and Xiaoning Liang
| Year of publication: |
2023
|
|---|---|
| Authors: | Zhao, Xin ; Fu, Na ; Liang, Xiaoning |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 33.2023, 5, p. 629-646
|
| Subject: | Customer orientation | Customer satisfaction | Team customer orientation climate | Transformational leadership | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Arbeitsgruppe | Team | Führungsstil | Leadership style | Verkaufspersonal | Salespeople |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-09-2022-0210 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014339767