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Analysing CRM system and organizational performance : a balanced score card approach in the hotel industry
Kaur, Jasveen, (2015)
Does hotel class moderate the impact of crime on operating performance?
Yang, Yang, (2022)
Internationalization and hotel performance : the missing pieces
Assaf, A. Georges, (2016)
Performance drivers in the casino industry : evidence from Slovenia
Assaf, A. Georges, (2013)
CRM and the bottom line : do all CRM dimensions affect firm performance?
Josiassen, Alexander, (2014)
Accounting for technological differences in modelling the performance of airports : a Bayesian approach
Assaf, A. Georges, (2011)