Why should I trust you? : influence of explanation design on consumer behavior in AI-based services
Florence Nizette, Wafa Hammedi, Allard C.R. van Riel and Nadia Steils
| Year of publication: |
2025
|
|---|---|
| Authors: | Nizette, Florence ; Hammedi, Wafa ; Riel, Allard C. R. van ; Steils, Nadia |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 36.2025, 1, p. 50-74
|
| Subject: | AI | Credence service | Design | Explanations | Recommendations | XAI | Konsumentenverhalten | Consumer behaviour | Vertrauen | Confidence | Produktgestaltung | Product design | Dienstleistungsinnovation | Service innovation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-05-2024-0223 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015401043