Why some call the "worst" what most consider the "best"? : an analysis of tourist complaints at the wonders of the world
Juan Pedro Mellinas, Eva Martin-Fuentes and Berta Ferrer-Rosell
| Year of publication: |
2024
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|---|---|
| Authors: | Mellinas, Juan Pedro ; Martin-Fuentes, Eva ; Ferrer-Rosell, Berta |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 7.2024, 4, p. 2014-2032
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| Subject: | Complaints | Compositional analysis | Dissatisfaction | Tourist attraction | User-generated content | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Tourismus | Tourism |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-03-2023-0150 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015053190