Why users continue e-commerce chatbots? : insights from PLS-fsQCA-NCA approach
Behzad Foroughi, Tran Quang Huy, Mohammad Iranmanesh, Morteza Ghobakhloo, Abderahman Rejeb and Davoud Nikbin
| Year of publication: |
2025
|
|---|---|
| Authors: | Foroughi, Behzad ; Huy, Tran Quang ; Iranmanesh, Mohammad ; Ghobakhloo, Morteza ; Rejeb, Abderahman ; Nikbin, Davoud |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 45.2025, 11/12, p. 935-965
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| Subject: | artificial intelligence | chatbots | continuance usage intention | e-commerce | Human-computer interaction | Electronic Commerce | E-commerce | Künstliche Intelligenz | Artificial intelligence | Online-Handel | Online retailing | Innovationsakzeptanz | Innovation adoption | Benutzerschnittstelle | User interface | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2024.2371910 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015531900