Why wait? : impact of waiting lines on self-service technology use
Alinda Kokkinou; David A. Cranage
| Year of publication: |
2015
|
|---|---|
| Authors: | Kokkinou, Alinda ; Cranage, David A. |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 27.2015, 6, p. 1181-1197
|
| Subject: | Service operations | Service quality | Hospitality management | Customer behavior | Self-service technology | Waiting lines | Dienstleistungsqualität | Selbstbedienung | Self-service | Kundenzufriedenheit | Customer satisfaction | Warteschlangentheorie | Queueing theory | Konsumentenverhalten | Consumer behaviour | Gastgewerbe | Hospitality industry | Krankenhaus | Hospital |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011403035