Will AI-enabled conversational agents acting as digital employees enhance employee job identity?
Wenting Wang, Rick D. Hackett, Norm Archer, Zhengchuan Xu, Yufei Yuan
| Year of publication: |
2025
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| Authors: | Wang, Wenting ; Hackett, Rick D. ; Archer, Norman P. ; Xu, Zhengchuan ; Yuan, Yufei |
| Published in: |
Information & management : the international journal of information systems applications. - Amsterdam [u.a.] : Elsevier Science, ISSN 1872-7530, ZDB-ID 2013193-8. - Vol. 62.2025, 2, Art.-No. 104099, p. 1-16
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| Subject: | Artificial intelligence | Chatbot | Conversational agents | Digital employee | Job identity | Online customer service | Work experience | Künstliche Intelligenz | Arbeitskräfte | Workforce | Kundenservice | Customer service | Arbeitszufriedenheit | Job satisfaction | Digitalisierung | Digitization | Unternehmenskultur | Corporate culture | Persönlichkeitspsychologie | Personality psychology |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.im.2025.104099 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015432528