Within sniffing distance : impact of ambient scent and physical distancing on consumer comfort with frontline employees
Caroline Ardelet, Bénédicte De Peyrelongue and Philippe Mérigot
| Year of publication: |
2022
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|---|---|
| Authors: | Ardelet, Caroline ; Peyrelongue, Bénédicte de ; Mérigot, Philippe |
| Published in: |
Journal of personal selling & sales management : JPSSM. - London : Routledge, Taylor & Francis, ISSN 1557-7813, ZDB-ID 2068748-5. - Vol. 42.2022, 3, p. 265-278
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| Subject: | Ambient scent | consumer comfort | distance between consumer and frontline employees | perceived quality | Konsumentenverhalten | Consumer behaviour | Aromastoff | Flavour | Verkaufspersonal | Salespeople | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/08853134.2022.2049602 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013361689