Workplace incivility and frontline employees' capacity to satisfy customers : what stands in-between?
Nguyen Hong Quan, Vu Phuong Linh, Pham Ngoc Anh, Vu Quynh Chi, Nguyen Kim Thanh and Duong Minh Hang
| Year of publication: |
2023
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|---|---|
| Authors: | Nguyen Hong Quan ; Vu Phuong Linh ; Pham Ngoc Anh ; Vu Quynh Chi ; Nguyen Kim Thanh ; Duong Minh Hang |
| Published in: |
International journal of process management and benchmarking : IJPMB. - Genève : Inderscience Enterprises, ISSN 1741-816X, ZDB-ID 2205246-X. - Vol. 15.2023, 1, p. 107-130
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| Subject: | capacity to satisfy customers | CSC | emotional exhaustion | FLEs | frontline employees | perceived organisational support | POS | PsyCap | psychological capital | workplace incivility | Arbeitsverhalten | Work behaviour | Emotion | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Leistungsmotivation | Work motivation |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPMB.2023.132666 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014334932