Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Year of publication: |
2016
|
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Authors: | Cho, Meehee ; Bonn, Mark Andrew ; Han, Su-Jin ; Lee, Kyung Hee |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 28.2016, 12, p. 2888-2912
|
Subject: | Emotional exhaustion | Emotional intelligence | Perceived organizational support | Service performance | Workplace incivility | Restaurant management | Emotion | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Intelligenz | Intelligence | Arbeitsverhalten | Work behaviour | Tourismusberufe | Tourism employees | Dienstleistungsberufe | Service workers | Verhalten in Organisationen | Organizational behaviour | Kundenservice | Customer service |
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