Worth the wait? : how restaurant waiting time influences customer behavior and revenue
Jelle De Vries, Debjit Roy, René De Koster
| Year of publication: |
November 2018
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|---|---|
| Authors: | Vries, Jelle de ; Roy, Debjit ; Koster, René de |
| Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 63.2018, p. 59-78
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| Subject: | Waiting time | Customer behavior | Transaction data | Revenue | Simulation | Konsumentenverhalten | Consumer behaviour | Gastronomie | Restaurant industry | Warteschlangentheorie | Queueing theory | Zeit | Time | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jom.2018.05.001 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011975452