Young customer responses to service robots vs. Humans in luxury retail : a multidisciplinary approach
by Gaia Rancati, Sabrina Bartolotta, Maurizio Mauri, Carsten D. Schultz, Alice Chirico and Andrea Gaggioli
| Year of publication: |
2024
|
|---|---|
| Authors: | Rancati, Gaia ; Bartolotta, Sabrina ; Mauri, Maurizio ; Schultz, Carsten D. ; Chirico, Alice ; Gaggioli, Andrea |
| Published in: |
Marketing : ZFP ; journal of research and management. - München : Beck, ISSN 0344-1369, ZDB-ID 717348-9. - Vol. 46.2024, 2, p. 3-19
|
| Subject: | customer experience | Luxury | Neuroscience | Service robots | Social presence | Service encounter | Generation Z | Luxusgüter | Luxury goods | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Roboter | Robot | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Neurowissenschaften | Einzelhandel | Retail trade |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014632883