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accessRights:"restricted"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Arbeitsverhalten"
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Arbeitsverhalten
Customer service
15
Kundenservice
14
Dienstleistungsqualität
12
Service quality
12
Consumer behaviour
7
Konsumentenverhalten
7
Customer satisfaction
6
Kundenzufriedenheit
6
Beziehungsmarketing
5
Relationship marketing
5
Emotion
4
Proactive customer service performance
4
Work behaviour
4
Gastronomie
3
Hospital
3
Krankenhaus
3
Performance measurement
3
Performance-Messung
3
Restaurant industry
3
Tourism employees
3
Tourismusberufe
3
Beschwerdemanagement
2
Complaint management
2
Customer delight
2
Emotional exhaustion
2
Hotel industry
2
Hotellerie
2
Organizational behaviour
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Restaurants
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Service recovery
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Services marketing
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Verhalten in Organisationen
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Abusive supervision
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Accommodation experience
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Arbeitspsychologie
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Bonn, Mark Andrew
1
Cho, Meehee
1
Chow, Cheris W. C.
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Han, Su-Jin
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He, Yanzhen
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Lee, Kyung Hee
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Li, Weiwen
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Liu, Xiao-Xiao
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Loi, Raymond
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Lyu, Yijing
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Qiu, Canhua
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Sun, Zhuanzhuan
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Wan, Junbao
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Xu, Angela J.
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Ye, Yijiao
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Zhang, Jie
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International journal of contemporary hospitality management
International journal of hospitality management
15
Journal of retailing and consumer services
6
Journal of business research : JBR
5
Journal of service research : JSR
5
The journal of services marketing
5
Journal of service management
4
Journal of service research
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
The Cornell hospitality quarterly
2
Tourism management : research, policies, practice
2
Baltic journal of management : BJM
1
Global business and organizational excellence : GBOE
1
Group & organization management : an international journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of bank marketing
1
Journal of Asia Pacific business
1
Journal of business and psychology
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management
1
Journal of marketing
1
Journal of marketing for higher education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of organizational change management
1
Journal of retailing
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Leadership & organization development journal
1
Nankai business review international
1
Personnel psychology : a journal of applied research
1
Personnel review
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
Review of marketing science
1
Service business
1
Total quality management & business excellence
1
Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
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1
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
2
Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
3
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
4
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
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