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~person:"Barnes, Donald C."
~person:"Prentice, Catherine"
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Customer service
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7
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7
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7
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7
Customer satisfaction
6
Dienstleistungsqualität
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Barnes, Donald C.
Prentice, Catherine
Gustafsson, Anders
8
Cook, Sarah
6
Kippenberger, T
6
Lyu, Yijing
6
Mattila, Anna S.
6
Van Vaerenbergh, Yves
6
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5
Gremler, Dwayne D.
5
Macaulay, Steve
5
Medler-Liraz, Hana
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Rui, Huaxia
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5
Shin, Hyunju
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5
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4
Collier, Joel E.
4
Daugherty, Patricia J.
4
Groth, Markus
4
Lewis, Barbara R.
4
Lin, Binshan
4
Marr, Norman E.
4
Subramony, Mahesh
4
Söderlund, Magnus
4
Torres, Edwin N.
4
Walsh, Gianfranco
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Wang, Chen-Ya
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Witell, Lars
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Ye, Yijiao
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Zablah, Alex R.
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Zhou, Xing
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Abney, Alexandra K.
3
Alkire, Linda
3
Ambika, Anupama
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Brady, Michael K.
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Brengman, Malaika
3
Chaker, Nawar N.
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Journal of retailing and consumer services
4
European journal of marketing
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of service theory and practice : JSTP
1
The journal of personal selling & sales management : JPSSM
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ECONIS (ZBW)
10
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1
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
2
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
3
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
4
It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
5
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
6
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
7
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
8
The role of delight in driving repurchase intentions
Meyer, Tracy
;
Barnes, Donald C.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10011690136
Saved in:
9
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
10
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
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