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isPartOf:"Journal of marketing management : MM"
~isPartOf:"The journal of services marketing"
~subject:"Beschwerdemanagement"
~subject:"Kundenintegration"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Beziehungsmanagement"
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Beschwerdemanagement
Kundenintegration
Kundenzufriedenheit
Beziehungsmarketing
307
Relationship marketing
307
Consumer behaviour
147
Konsumentenverhalten
147
Customer satisfaction
119
Dienstleistungsqualität
104
Service quality
104
Customer integration
45
Customer service
42
Kundenservice
42
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32
Service industry
32
USA
27
United States
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Emotion
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Brand management
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Services marketing
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Value creation
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Markenimage
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Customer value
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Dienstleistung
20
Kundenwert
20
Customer engagement
19
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162
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Klaus, Philipp
4
Mattila, Anna S.
4
Aksoy, Lerzan
3
Hollebeek, Linda D.
3
Alkire, Linda
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Black, Hulda G.
2
Bruce, Helen L.
2
Buttle, Francis A.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Furrer, Olivier
2
Gruber, Thorsten
2
Johnson, Lester W.
2
Landry, Mikèle
2
Leisen Pollack, Birgit
2
Malthouse, Edward C.
2
Vincent, Leslie H.
2
Abney, Alexandra K.
1
Ahmad, Hassan
1
Akaka, Melissa Archpru
1
Akamavi, Raphaël K.
1
Al-Hawari, Mohd Ahmad
1
Al-Okaily, Nour Salah
1
Aldas-Manzano, Joaquin
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alrawadieh, Ziad
1
Alzboun, Nidal
1
Anaza, Nwamaka A.
1
Ang, Lawrence
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
Baillod, Chloé
1
Ball, Joan
1
Ballantyne, David
1
Bambauer-Sachse, Silke
1
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Journal of marketing management : MM
The journal of services marketing
Journal of retailing and consumer services
297
Journal of business research : JBR
229
International journal of hospitality management
159
The service industries journal
84
Industrial marketing management : the international journal for industrial and high-tech firms
72
Journal of hospitality marketing & management
72
International journal of contemporary hospitality management
64
Journal of travel and tourism marketing
63
Journal of service research : JSR
61
Tourism management : research, policies, practice
61
Journal of service management
60
Journal of strategic marketing
59
Services marketing quarterly
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Service business
52
Cogent business & management
49
Journal of the Academy of Marketing Science
47
The journal of business & industrial marketing
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Asia Pacific journal of marketing and logistics
42
Journal of service research
41
SpringerLink / Bücher
41
The TQM journal : the international review of organizational improvement
38
Psychology & marketing
37
Marketing intelligence & planning
35
The international journal of bank marketing : IJBM
35
International journal of electronic customer relationship management : IJECRM
33
Journal of marketing
32
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
30
The journal of product & brand management
30
International journal of electronic marketing and retailing : IJEMR
29
Journal of retailing
29
The international review of retail, distribution and consumer research
28
European journal of marketing : EJM
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
Total quality management & business excellence
27
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ECONIS (ZBW)
162
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162
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
3
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
4
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
5
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
6
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
Saved in:
7
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
8
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
9
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
10
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
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