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isPartOf:"Journal of service research : JSR"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~subject:"Service industry"
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Service industry
Dienstleistungsqualität
139
Service quality
139
Consumer behaviour
67
Konsumentenverhalten
67
Customer satisfaction
65
Kundenzufriedenheit
65
Beziehungsmarketing
57
Relationship marketing
57
Dienstleistungssektor
23
Beschwerdemanagement
20
Complaint management
20
Customer service
19
Dienstleistung
19
Kundenservice
19
Services
19
E-commerce
13
Electronic Commerce
13
Online retailing
13
Online-Handel
13
Emotion
11
service recovery
10
Customer value
9
Kundenwert
9
USA
9
United States
9
service failure
9
Dienstleistungsmarketing
7
Experiment
7
Innovation adoption
7
Innovationsakzeptanz
7
Lieferantenmanagement
7
Services marketing
7
Supplier relationship management
7
Gesundheitsversorgung
6
Health care
6
Innovation
6
Internet marketing
6
Online-Marketing
6
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6
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English
23
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Andrade, Carolina S.
1
Antons, David
1
Aspara, Jaakko
1
Banerjee, Dipyaman
1
Barnes, Donald C.
1
Beloglazov, Anton
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blut, Markus
1
Brady, Michael K.
1
Breidbach, Christoph F.
1
Buyya, Rajkumar
1
Cavalcante, Victor F.
1
Chan, Kimmy Wa
1
Chandler, Jennifer D.
1
Cho, Yun Kyung
1
Ciuchita, Robert
1
Collier, Joel E.
1
Colm, Laura
1
Connelly, Catherine E.
1
Faßnacht, Martin
1
Fisk, Glenda, M.
1
Flynn, Andrea Godfrey
1
Forkmann, Sebastian
1
Gardner, Lesley
1
Gong, Taeshik
1
Hartman, Alan
1
Haumann, Till
1
Haws, Kelly L.
1
Henneberg, Stephan
1
Hopkins, Lucas M.
1
Huang, Ming-hui
1
Kim, Hee-Woong
1
Kindström, Daniel
1
Klein, Jan F.
1
Kolberg, Anika
1
Larbig, Christine
1
Lee, Bo-Yeon
1
Lee, So-Hyun
1
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Journal of service research : JSR
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
The journal of services marketing
41
The service industries journal
32
Journal of business research : JBR
28
Journal of retailing and consumer services
26
Journal of service management
22
International journal of hospitality management
20
Journal of service research
19
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of services and operations management
12
International journal of quality & reliability management
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
International journal of productivity and quality management : IJPQM
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
International journal of production research
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
European journal of marketing
4
European review of service economics and management
4
International journal of business excellence : IJBEX
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
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ECONIS (ZBW)
23
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1
Decisional factors leading to the reuse of an on-demand ride service
Lee, So-Hyun
;
Lee, Bo-Yeon
;
Kim, Hee-Woong
- In:
Information & management : the internat. journal of …
56
(
2019
)
4
,
pp. 493-506
Persistent link: https://www.econbiz.de/10012028908
Saved in:
2
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
3
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
4
The dilemma of service productivity and service innovation : an empirical exploration in financial services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Saved in:
5
When service customers do not consume in isolation : a typology of customer copresence influence modes (CCIMs)
Colm, Laura
;
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 223-239
Persistent link: https://www.econbiz.de/10011736753
Saved in:
6
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
7
Driver configurations for successful service infusion
Forkmann, Sebastian
;
Henneberg, Stephan
;
Witell, Lars
; …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 275-291
Persistent link: https://www.econbiz.de/10011736763
Saved in:
8
Seamless service? On the role and impact of service orchestrators in human-centered service systems
Breidbach, Christoph F.
;
Antons, David
;
Salge, Torsten …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011606993
Saved in:
9
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
10
Determinants of mobile value-added service continuance : the mediating role of service experience
Wang, Kai
- In:
Information & management : the internat. journal of …
52
(
2015
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10010515285
Saved in:
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