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isPartOf:"Journal of service research : JSR"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Testkauf"
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Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
52
Kundenzufriedenheit
52
Beziehungsmarketing
47
Consumer behaviour
47
Konsumentenverhalten
47
Relationship marketing
47
Beschwerdemanagement
19
Complaint management
19
Dienstleistungssektor
19
Service industry
19
Dienstleistung
18
Services
18
Customer service
16
Kundenservice
16
service recovery
10
service failure
9
Emotion
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Services marketing
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United States
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Customer value
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E-commerce
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Electronic Commerce
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Kundenwert
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Lieferantenmanagement
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customer satisfaction
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Gesundheitsversorgung
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Health care
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Online retailing
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Online-Handel
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Preismanagement
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satisfaction
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Aufsatz in Zeitschrift
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103
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English
103
Author
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Eisingerich, Andreas B
4
McColl-Kennedy, Janet R.
4
Auh, Seigyoung
3
Cho, Yun Kyung
3
Doorn, Jenny van
3
Schumann, Jan Hendrik
3
Wangenheim, Florian von
3
Beatty, Sharon E.
2
Bell, Simon J.
2
Benoit, Sabine
2
Brady, Michael K.
2
Collier, Joel E.
2
Dagger, Tracey S.
2
Danaher, Peter J.
2
Danaher, Tracey S.
2
Dong, Beibei
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gelbrich, Katja
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Haws, Kelly L.
2
Larivière, Bart
2
Luo, Xueming
2
Mende, Martin
2
Menor, Larry J.
2
Orsingher, Chiara
2
Parasuraman, A.
2
Patterson, Paul G.
2
Schaefers, Tobias
2
Seiders, Kathleen
2
Sivakumar, K.
2
Sweeney, Jillian C.
2
Tsarenko, Yelena
2
Uhrich, Fabian
2
Wieseke, Jan
2
Wittkowski, Kristina
2
Zou, Shaoming
2
Aksoy, Lerzan
1
Al-Amin, Mona
1
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Journal of service research : JSR
International journal of hospitality management
401
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of productivity and quality management : IJPQM
111
International journal of quality and service sciences
109
Service business
107
Cogent business & management
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of service research
58
The international journal of bank marketing : IJBM
58
Journal of health organization and management
57
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ECONIS (ZBW)
103
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41
The nature and implications of consumers’ experiential framings of failure in high-risk service contexts
Zayer, Linda Tuncay
;
Otnes, Cele
;
Fischer, Eileen M.
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 303-317
Persistent link: https://www.econbiz.de/10011336507
Saved in:
42
Co-production of prolonged, complex, and negative services : an examination of medication adherence in chronically ill individuals
Spanjol, Jelena
;
Cui, Anna Shaojie
;
Nakata, Cheryl
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 284-302
Persistent link: https://www.econbiz.de/10011336510
Saved in:
43
How much compensation should a firm offer for a flawed service? : an examination of the nonlinear effects of compensation on satisfaction
Gelbrich, Katja
;
Gäthke, Jana
;
Grégoire, Yany
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10010483434
Saved in:
44
Service brand relationship quality : hot or cold?
Nyffenegger, Bettina
;
Krohmer, Harley
;
Hoyer, Wayne D.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 90-106
Persistent link: https://www.econbiz.de/10010483436
Saved in:
45
Improving productivity in design and development of information technology (IT) service delivery simulation models
Beloglazov, Anton
;
Banerjee, Dipyaman
;
Hartman, Alan
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10010483437
Saved in:
46
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
47
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
48
Identifying appropriate compensation types for service failures : a meta-analytic and experimental analysis
Roschk, Holger
;
Gelbrich, Katja
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 195-211
Persistent link: https://www.econbiz.de/10010356813
Saved in:
49
Do service guarantees guarantee greater market value?
Meyer, Jeffrey
;
Gremler, Dwayne D.
;
Hogreve, Jens
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 150-163
Persistent link: https://www.econbiz.de/10010356832
Saved in:
50
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
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