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isPartOf:"Measuring business excellence : the journal of organizational performance management"
~isPartOf:"Journal of business ethics : JOBE"
~person:"Laihonen, Harri"
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Dienstleistungsmanagement
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Performance measurement
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Performance-Messung
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Service management
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Contingency theory
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Dienstleistungssektor
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Firm performance
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Kontingenztheorie
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Performance management
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Performance-Management
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Laihonen, Harri
Searcy, Cory
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Jääskeläinen, Aki
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Bhattacharyya, Sanghamitra
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Cugueró-Escofet, Natàlia
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Hansen, Erik G.
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Measuring business excellence : the journal of organizational performance management
Journal of business ethics : JOBE
The international journal of productivity and performance management : IJPPM
2
International journal of business performance management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production research
1
International journal of public sector management
1
Journal of management & governance
1
Journal of public budgeting, accounting & financial management
1
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
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ECONIS (ZBW)
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Measuring performance of a service system : from organizations to customer-perceived performance
Laihonen, Harri
;
Jääskeläinen, Aki
;
Pekkola, Sanna
- In:
Measuring business excellence : the journal of …
18
(
2014
)
3
,
pp. 73-86
Persistent link: https://www.econbiz.de/10010417496
Saved in:
2
A contingency approach to performance measurement in service operations
Jääskeläinen, Aki
;
Laihonen, Harri
;
Lönnqvist, Antti
; …
- In:
Measuring business excellence : the journal of …
16
(
2012
)
1
,
pp. 43-52
Persistent link: https://www.econbiz.de/10009532379
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