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isPartOf:"Omega : the international journal of management science"
~isPartOf:"Journal of service research : JSR"
~person:"Capella, Michael L."
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Capella, Michael L.
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Omega : the international journal of management science
Journal of service research : JSR
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Antiservice as guiding maxim : tough lessons from a maximum security prison
Hill, Ronald Paul
;
Capella, Michael L.
;
Rapp, Justine M.
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10011433173
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