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isPartOf:"Psychology & marketing"
~isPartOf:"International journal of contemporary hospitality management"
~person:"Han, Su-Jin"
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Dienstleistungsqualität
2
Emotion
2
Gastronomie
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Intelligence
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Intelligenz
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Restaurant industry
2
Service performance
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Service quality
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Arbeitsverhalten
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Arbeitszufriedenheit
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Customer service
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Dienstleistungsberufe
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Emotional exhaustion
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Emotional intelligence
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Führungskräfte
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Job satisfaction
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Han, Su-Jin
Han, Heesup
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Psychology & marketing
International journal of contemporary hospitality management
Career development international : the journal for executive, consultants, academics and individuals
1
Journal of service theory and practice : JSTP
1
Management decision : MD
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ECONIS (ZBW)
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Effect of restaurant manager emotional intelligence and support on front-of-house employees' job satisfaction
Han, Su-Jin
;
Kim, Woo Gon
;
Kang, Sora
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2807-2825
Persistent link: https://www.econbiz.de/10011799910
Saved in:
2
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
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