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isPartOf:"Report / International Labour Organisation, Sectoral Activities Programme, Hotel, Catering and Tourism Committee"
~isPartOf:"Cornell hospitality quarterly : CQ"
~isPartOf:"Journal of service research : JSR"
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Tourism employees
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Report / International Labour Organisation, Sectoral Activities Programme, Hotel, Catering and Tourism Committee
Cornell hospitality quarterly : CQ
Journal of service research : JSR
International journal of hospitality management
171
International journal of contemporary hospitality management
94
Tourism management : research, policies, practice
42
Journal of hospitality marketing & management
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
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10
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10
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9
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The Cornell hospitality quarterly
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The international journal of human resource management
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European business ethics cases in context : the morality of corporate decision making
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Report / International Labour Conference
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Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
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Inventi impact: service sector
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Journal of Tourism, Heritage & Services Marketing : JTHSM
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ECONIS (ZBW)
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1
Emotional exhaustion among hotel employees : the interactive effects of affective dispositions and positive work reflection
Xu, Shi
;
Martinez, Larry R.
;
Van Hoof, Hubert B.
; …
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 285-295
Persistent link: https://www.econbiz.de/10011912826
Saved in:
2
The complementarity of frontline service employee creativity and attention to detail in service delivery
Sok, Phyra
;
Sok, Keo Mony
;
Danaher, Tracey S.
;
Danaher, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 365-378
Persistent link: https://www.econbiz.de/10011916526
Saved in:
3
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
4
The matter of encumbrance : how management structure affects hotel value
Hodari, Demian
;
Balla, Panna Judit
;
Aroul, Ramya …
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
3
,
pp. 293-311
Persistent link: https://www.econbiz.de/10011736845
Saved in:
5
Indispensable, expendable, or irrelvent? Effects of job insecurity on the employee reactions to perceived outsourcing in the hotel industry
Zoghbi-Manrique-de-Lara, Pablo
;
Ting-Ding, Jyh-Ming
; …
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
1
,
pp. 69-80
Persistent link: https://www.econbiz.de/10011638552
Saved in:
6
Understanding the drivers of job satisfaction of frontline service employees : learning from "lost employees"
Kumar, Piyush
;
Dass, Mayukh
;
Topaloglu, Omer
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 367-380
Persistent link: https://www.econbiz.de/10010432174
Saved in:
7
Key drivers of frontline employee generation of ideas for customer service improvement
Lages, Cristiana R.
;
Piercy, Nigel
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 215-230
Persistent link: https://www.econbiz.de/10009548670
Saved in:
8
Conditions of work in the hotel, catering and tourism sector, such as hours of work, methods of remuneration, security of employment
1989
Persistent link: https://www.econbiz.de/10000776326
Saved in:
9
Productivity and training in the hotel, catering and tourism sector
1989
Persistent link: https://www.econbiz.de/10000776327
Saved in:
10
General report
International Labour Organisation
-
1989
Persistent link: https://www.econbiz.de/10000326596
Saved in:
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