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isPartOf:"The journal of services marketing"
~subject:"Betriebliche Wertschöpfung"
~subject:"Customer experience"
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Betriebliche Wertschöpfung
Customer experience
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
116
Konsumentenverhalten
116
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
96
Service quality
96
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Dienstleistungsmarketing
23
Services
23
Services marketing
23
USA
20
United States
20
Beschwerdemanagement
19
Complaint management
19
Dienstleistung
19
Emotion
19
Lieferantenmanagement
19
Supplier relationship management
19
Value creation
18
Customer engagement
17
Social Web
16
Social web
16
Einzelhandel
15
Loyalty
15
Retail trade
15
Confidence
14
Customer value
14
Kundenwert
14
Satisfaction
14
Vertrauen
14
Brand management
13
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English
40
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Klaus, Philipp
3
Aksoy, Lerzan
2
Bruce, Helen L.
2
Furrer, Olivier
2
Grönroos, Christian
2
Gustafsson, Anders
2
Heinonen, Kristina
2
Landry, Mikèle
2
McColl-Kennedy, Janet R.
2
Ahmad, Hassan
1
Akaka, Melissa Archpru
1
Ali, Fayaz
1
Alkire, Linda
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
Baillod, Chloé
1
Ball, Joan
1
Ballantyne, David
1
Bart, Yakov
1
Beatson, Amanda
1
Bejou, David
1
Benoit, Sabine
1
Bhatti, Waheed Akbar
1
Bone, Paula Fitzgerald
1
Bordian, Mariia
1
Brady, Michael K.
1
Bucic, Tania
1
Buoye, Alexander
1
Butt, Asad
1
Carlson, Jamie
1
Cheng, Ya-Yun
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Chowdhury, Noman H.
1
Chwialkowska, Agnieszka
1
Cook, Laurel Aynne
1
Cronin, J. J.
1
Davey, Janet
1
Del Chiappa, Giacomo
1
Dinsmore, John
1
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The journal of services marketing
Journal of retailing and consumer services
69
Journal of business research : JBR
58
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of service management
23
International journal of hospitality management
20
The journal of business & industrial marketing
18
Journal of strategic marketing
16
The service industries journal
15
Marketing theory
12
Business horizons
11
Journal of the Academy of Marketing Science
11
Journal of retailing
10
Journal of service theory and practice : JSTP
10
Tourism management : research, policies, practice
10
AMS review : official publication of the Academy of Marketing Science
9
International journal of contemporary hospitality management
9
Journal of service theory and practice
9
Service business
9
Technological forecasting & social change : an international journal
9
International journal of retail and distribution management
8
Journal of creating value
8
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
8
International journal of quality and service sciences
7
Management decision : MD
7
Marketing intelligence & planning
7
SpringerLink / Bücher
7
The TQM journal : the international review of organizational improvement
7
The international review of retail, distribution and consumer research
7
International journal of retail & distribution management
6
Journal of financial services marketing : JFSM
6
Journal of marketing management : MM
6
Journal of service research : JSR
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Services marketing quarterly
6
The journal of product & brand management
6
Cogent business & management
5
European Sport management quarterly : ESMQ
5
European journal of marketing
5
Journal of business-to-business marketing
5
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ECONIS (ZBW)
40
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1
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
2
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
3
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
4
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
5
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
6
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
7
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
8
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
9
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
10
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
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