//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"The journal of services marketing"
~subject:"Customer experience"
~subject:"Emotion"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beziehungsmarketing"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer experience
Emotion
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
116
Konsumentenverhalten
116
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
96
Service quality
96
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Dienstleistungsmarketing
23
Services
23
Services marketing
23
USA
20
United States
20
Beschwerdemanagement
19
Complaint management
19
Dienstleistung
19
Lieferantenmanagement
19
Supplier relationship management
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Social Web
16
Social web
16
Einzelhandel
15
Loyalty
15
Retail trade
15
Confidence
14
Customer value
14
Kundenwert
14
Satisfaction
14
Vertrauen
14
Brand management
13
more ...
less ...
Online availability
All
Undetermined
29
Free
1
Type of publication
All
Article
41
Type of publication (narrower categories)
All
Article in journal
41
Aufsatz in Zeitschrift
41
Language
All
English
41
Author
All
Klaus, Philipp
3
Bruce, Helen L.
2
Gustafsson, Anders
2
McColl-Kennedy, Janet R.
2
Ahmad, Hassan
1
Aksoy, Lerzan
1
Al-Okaily, Nour Salah
1
Aldas-Manzano, Joaquin
1
Ali, Fayaz
1
Alkire, Linda
1
Alrawadieh, Ziad
1
Alzboun, Nidal
1
Arslan, Ahmad
1
Baillod, Chloé
1
Ball, Joan
1
Barnes, Donald C.
1
Beatson, Amanda
1
Becerra, Enrique
1
Bejou, David
1
Benoit, Sabine
1
Bhatti, Waheed Akbar
1
Black, William C.
1
Blodgett, Jeffrey
1
Bock, Dora Elizabeth
1
Bone, Paula Fitzgerald
1
Brady, Michael K.
1
Brooks, John R.
1
Brown, Tom
1
Buoye, Alexander
1
Butt, Asad
1
Carlson, Jamie
1
Chowdhury, Noman H.
1
Chwialkowska, Agnieszka
1
Collier, Joel E.
1
Cook, Laurel Aynne
1
Dinsmore, John
1
Dodds, Sarah
1
Dzenkovska, Julija
1
Enginkaya, Ebru
1
Erdoğan, Hasan Hüseyin
1
more ...
less ...
Published in...
All
The journal of services marketing
Journal of retailing and consumer services
80
Journal of business research : JBR
71
International journal of hospitality management
44
The journal of brand management : an international journal
20
Journal of service management
19
The journal of product & brand management
17
Journal of retailing
13
Journal of service theory and practice
13
Journal of service theory and practice : JSTP
13
International journal of contemporary hospitality management
11
International journal of retail and distribution management
11
The service industries journal
11
Psychology & marketing
10
Service business
10
The journal of business & industrial marketing
10
Tourism management : research, policies, practice
10
Asia Pacific journal of marketing and logistics
9
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
Marketing intelligence & planning
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of hospitality marketing & management
8
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
8
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
8
Journal of service research : JSR
8
Journal of the Academy of Marketing Science
8
Journal of travel and tourism marketing
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Business horizons
7
European journal of marketing : EJM
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of business ethics : JOBE
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of marketing management : MM
7
Technological forecasting & social change : an international journal
7
Global business review
6
International journal of quality and service sciences
6
Journal of financial services marketing : JFSM
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
more ...
less ...
Source
All
ECONIS (ZBW)
41
Showing
1
-
10
of
41
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
2
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
3
Co-creating value and well-being experiences in physiotherapy services
Chwialkowska, Agnieszka
;
Bhatti, Waheed Akbar
;
Arslan, Ahmad
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013542886
Saved in:
4
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
5
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
6
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
7
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
8
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
9
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
10
Need for distinction moderates customer responses to preferential treatment
Pontes, Vivian
;
Greer, Dominique A.
;
Pontes, Nicolas
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 409-419
Persistent link: https://www.econbiz.de/10014276916
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->