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person:"Brown, Douglas J."
~person:"Gong, Taeshik"
~person:"Karatepe, Osman M."
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Search: subject_exact:"OCB (Organizational citizenship behaviour)"
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Arbeitsverhalten
45
Work behaviour
45
Arbeitszufriedenheit
19
Job satisfaction
19
Arbeitskräfte
14
Workforce
14
Dienstleistungsqualität
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Leistungsmotivation
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Service quality
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Work motivation
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Tourism employees
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Tourismusberufe
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Hotellerie
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Verhalten in Organisationen
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Arbeitspsychologie
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Leadership style
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Organizational psychology
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Consumer behaviour
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Hotel employees
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Konsumentenverhalten
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Betriebsklima
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Customer citizenship behavior
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Gastronomie
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Human Resource Management
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Brown, Douglas J.
Gong, Taeshik
Karatepe, Osman M.
Siddiqui, Danish Ahmed
29
De Clercq, Dirk
28
Bakker, Arnold B.
25
Vandenberghe, Christian
24
Chiaburu, Dan S.
22
Newman, Alexander
22
Johnson, Russell E.
19
Liu, Yan
19
Paillé, Pascal
19
Spector, Paul E.
19
Hur, Won-Moo
18
Kwan, Ho Kwong
18
Lam, Long W.
18
Abun, Damianus
17
Bowling, Nathan A.
17
Gupta, Vishal
17
Restubog, Simon Lloyd D.
16
Shin, Yuhyung
16
Afsar, Bilal
15
Kim, Tae-Yeol
15
Li, Ning
15
Mayer, David M.
15
Parker, Sharon K.
15
Zoghbi-Manrique-de-Lara, Pablo
15
Beehr, Terry A.
14
Chou, Shih Yung
14
Khan, Abdul Karim
14
Loi, Raymond
14
Ferris, D. Lance
13
Abid, Ghulam
12
Demerouti, Evangelia
12
Dysvik, Anders
12
Kacmar, K. Michele
12
Kim, Peter Beomcheol
12
Raja, Usman
12
Tremblay, Michel
12
Ul Haq, Inam
12
Yam, Kai Chi
12
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International journal of contemporary hospitality management
6
International journal of hospitality management
4
The journal of services marketing
4
Journal of retailing and consumer services
3
Academy of Management journal : AMJ
2
Journal of business research : JBR
2
Journal of hospitality marketing & management
2
Journal of leadership & organizational studies : JLOS
2
Journal of service research : JSR
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
Service business
2
Tourism management perspectives : TMP
2
Economic research
1
Journal of air transport management
1
Journal of business and psychology
1
Journal of management : JOM
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of service theory and practice
1
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
1
Personnel psychology : a journal of applied research
1
The Cornell hospitality quarterly
1
The international journal of bank marketing : IJBM
1
The journal of management development
1
The service industries journal
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ECONIS (ZBW)
45
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10
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45
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1
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
Saved in:
2
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
3
Green human resource management, job embeddedness and their effects on restaurant employees' green voice behaviors
Tabrizi, Reza Sharbaf
;
Karatepe, Osman M.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3453-3480
Persistent link: https://www.econbiz.de/10014334317
Saved in:
4
The effect of employee recognition on restaurant employees' job embeddedness, knowledge sharing and service orientation : abusive supervision as a moderator
Ampofo, Emmanuel Twumasi
;
Karatepe, Osman M.
;
Mensah, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3612-3637
Persistent link: https://www.econbiz.de/10014334335
Saved in:
5
Job crafting and critical work-related performance outcomes among cabin attendants : sequential mediation impacts of calling orientation and work engagement
Karatepe, Osman M.
;
Kim, Taegoo
- In:
Tourism management perspectives : TMP
45
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014283419
Saved in:
6
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
7
Linking person-job fit and intrinsic motivation to salespeople's service innovative behavior
Alqhaiwi, Zaid Oqla
;
Koburtay, Tamer
;
Karatepe, Osman M.
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1186-1200
Persistent link: https://www.econbiz.de/10014473557
Saved in:
8
Leader knowledge hiding, feedback avoidance and hotel employee outcomes : a moderated mediation model
Akhtar, Muhammad Waheed
;
Karatepe, Osman M.
;
Syed, Fauzia
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 578-600
Persistent link: https://www.econbiz.de/10013164480
Saved in:
9
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
10
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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