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person:"Schmitz, Gertrud"
~person:"Abu-ElSamen, Amjad A."
~subject:"Qualifikation"
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Qualifikation
Customer service
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Schmitz, Gertrud
Abu-ElSamen, Amjad A.
Brynjolfsson, Erik
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Eberhardt, Simone
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Li, Danielle
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Raymond, Lindsey R.
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Akroush, Mamoun N.
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Diskussionsbeiträge der Mercator School of Management der Universität Duisburg-Essen, Campus Duisburg
2
International journal of services and standards
1
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ECONIS (ZBW)
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Path analysis of the consequences of customer service skills : an exploratory study in Jordan
Abu-ElSamen, Amjad A.
;
Akroush, Mamoun N.
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 50-77
Persistent link: https://www.econbiz.de/10009245080
Saved in:
2
Die individuelle Lösungskompetenz bei Lösungsanbietern : konzeptionelle Grundlagen und unternehmensspezifische Diagnose
Schmitz, Gertrud
;
Eberhardt, Simone
-
2009
Persistent link: https://www.econbiz.de/10013441171
Saved in:
3
Empowerment als ganzheitliches Managementkonzept zur Steuerung der individuellen Lösungskompetenz bei Lösungsanbietern: : Wirkungsmechanismen und Implementierung
Schmitz, Gertrud
;
Dietz, Michaela
;
Eberhardt, Simone
-
2009
Persistent link: https://www.econbiz.de/10013441179
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