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source:"econis"
~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"New technology, work and employment"
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Call centre
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European journal of operational research : EJOR
New technology, work and employment
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
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The international journal of human resource management
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Work, employment & society : a journal of the British Sociological Association
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Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
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Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
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The journal of industrial relations : the journal of the Industrial Relations Society of Australia
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The journal of services marketing
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The next available operator : managing human resources in Indian business process outsourcing industry
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Human relations
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ILR review : the journal of work and policy
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Journal of vocational behavior
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Academy of Management journal : AMJ
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Computers & operations research : and their applications to problems of world concern ; an international journal
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Discussion paper series / IZA
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Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
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Industrial relations : a journal of economy & society
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International journal of production economics
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Journal of business research : JBR
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Managing service quality : MSQ ; an international journal
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NBER working paper series
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SA journal of human resource management : SAJHRM
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The service industries journal
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Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
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International journal of services and operations management
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NBER Working Paper
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Omega : the international journal of management science
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1
Decision making under uncertain and dependent system rates in service systems
Ekin, Tahir
;
Aktekin, Tevfik
- In:
European journal of operational research : EJOR
291
(
2021
)
1
,
pp. 335-348
Persistent link: https://www.econbiz.de/10012495311
Saved in:
2
A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
Thuy Anh Ta
;
Chan, Wyean
;
Bastin, Fabian
;
L'Ecuyer, Pierre
- In:
European journal of operational research : EJOR
293
(
2021
)
3
,
pp. 966-979
Persistent link: https://www.econbiz.de/10012533794
Saved in:
3
On the scheduling of operations in a chat contact center
Legros, Benjamin
;
Jouini, Oualid
- In:
European journal of operational research : EJOR
274
(
2019
)
1
,
pp. 303-316
Persistent link: https://www.econbiz.de/10011990069
Saved in:
4
The impact of special days in call arrivals forecasting : a neural network approach to modelling special days
Barrow, Devon
;
Kourentzes, Nikolaos
- In:
European journal of operational research : EJOR
264
(
2018
)
3
,
pp. 967-977
Persistent link: https://www.econbiz.de/10011802132
Saved in:
5
Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
6
Competition and market segmentation of the call center service supply chain
Xia, Yu
;
Chen, Bintong
;
Jayaraman, Vaidyanathan
; …
- In:
European journal of operational research : EJOR
247
(
2015
)
2
,
pp. 504-514
Persistent link: https://www.econbiz.de/10011374481
Saved in:
7
On the estimation of the true demand in call centers with redials and reconnects
Ding, Sihan
;
Koole, Ger M.
;
Mei, R. D. van der
- In:
European journal of operational research : EJOR
246
(
2015
)
1
,
pp. 250-262
Persistent link: https://www.econbiz.de/10011341649
Saved in:
8
Call center service process analysis : Bayesian parametric and semi-parametric mixture modeling
Aktekin, Tevfik
- In:
European journal of operational research : EJOR
234
(
2014
)
3
,
pp. 709-719
Persistent link: https://www.econbiz.de/10010360428
Saved in:
9
"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
29
(
2014
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
Saved in:
10
Why do off-shored Indian call centre workers want to leave their jobs?
Deery, Stephen
;
Nath, Vandana
;
Walsh, Janet
- In:
New technology, work and employment
28
(
2013
)
3
,
pp. 212-226
Persistent link: https://www.econbiz.de/10010231748
Saved in:
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