Estiri, Mehrdad; Hosseini, Farshid; Yazdani, Hamidreza; … - In: International Journal of Islamic and Middle Eastern … 4 (2011) November, pp. 295-307
Purpose – The purpose of this paper is to clarify and extend the conceptualization and measurement of customer satisfaction in the Islamic banking sector in Iran. Design/methodology/approach – The authors perform a review of the set of attributes which are capable of being incorporated in...