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subject:"Justice"
~person:"Lii, Yuan-Shuh"
~subject:"United States"
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Justice
United States
Beschwerdemanagement
2
Complaint management
2
Confidence
2
Customer satisfaction
2
Dienstleistungsqualität
2
Gerechtigkeit
2
Kundenzufriedenheit
2
Service quality
2
Vertrauen
2
perceived justice
2
satisfaction
2
service recovery
2
trust
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Airline
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Beziehungsmarketing
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Corporate reputation
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Firmenimage
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Fluggesellschaft
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Gender
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Geschlecht
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Mobile communications
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corporate reputation
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Lii, Yuan-Shuh
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Muir, Ian
4
Roschk, Holger
4
Gelbrich, Katja
3
Grégoire, Yany
3
Legoux, Renaud
3
Mattila, Anna S.
3
Ro, Heejung
3
Ahmad-ur-Rehman, Muhammad
2
Chen, Ke
2
Choi, Beom Joon
2
Crisafulli, Benedetta
2
Ding Hooi Ting
2
Ding, May-Ching
2
Gohary, Ali
2
Guchait, Priyanko
2
Hamzelu, Bahman
2
Harun, Ahasan
2
Jang, Soocheong
2
Karande, Kiran
2
Karwan, Kirk R.
2
MacQuilken, Lisa
2
Malhotra, Neeru
2
Muhammad Asghar Ali
2
Noone, Breffni M.
2
Olson, Eric
2
Patterson, Paul G.
2
Prybutok, Gayle
2
Prybutok, Victor R.
2
Sharma, Piyush
2
Singh, Jaywant
2
Smith, Jeffery S.
2
Surachartkumtonkun, Jiraporn
2
Svari, Sander
2
Svensson, Göran
2
Sénécal, Sylvain
2
Tripp, Thomas M.
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International journal of economics and business research
1
Journal of Asia Pacific business
1
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ECONIS (ZBW)
2
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1
What men and women really want : differences in gender-based evaluations of service recovery efforts
Ding, May-Ching
;
Ho, Ching Wei
;
Lii, Yuan-Shuh
- In:
Journal of Asia Pacific business
17
(
2016
)
1
,
pp. 59-80
Persistent link: https://www.econbiz.de/10011457884
Saved in:
2
Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery
Ding, May-Ching
;
Ho, Ching-Wei
;
Lii, Yuan-Shuh
- In:
International journal of economics and business research
10
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011412174
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