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subject:"Qualitätsmanagement"
~isPartOf:"Revue d'économie industrielle"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Murmura, Federica"
~subject:"Dienstleistungsqualität"
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Qualitätsmanagement
Dienstleistungsqualität
Italien
2
Italy
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Quality management
2
Service quality
2
Standardisierung
2
Standardization
2
standards
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Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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Dienstleistungssektor
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ISO
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ISO 9001:2008
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ISO 9001:2015
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Industrie
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Konsumentenverhalten
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Kundenzufriedenheit
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Manufacturing industries
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Quality Management Systems
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Relationship marketing
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continuous improvement
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correspondence analysis
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Murmura, Federica
Casadesús, Martí
5
Alič, Milena
2
Franceschini, Fiorenzo
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Heras, Iñaki
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Muhammad Madi Bin Abdullah
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Revue d'économie industrielle
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The TQM journal : the international review of organizational improvement
2
International journal of quality & reliability management
1
Total quality management & business excellence
1
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ECONIS (ZBW)
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Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
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2
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
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