//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Relationship marketing"
~person:"Smith, Alan D."
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Qualitätswesen"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Relationship marketing
Service quality
Quality management
11
Qualitätsmanagement
11
Beziehungsmarketing
4
USA
4
United States
4
Dienstleistungsqualität
3
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Hospital
2
Krankenhaus
2
Lieferantenmanagement
2
Service industry
2
Services marketing
2
Supplier relationship management
2
Architecture firm
1
Architekturbüro
1
Benchmarking
1
Competitive advantage
1
Competitive strategy
1
Consumer behaviour
1
Data Warehouse
1
Data warehouse
1
Dienstleistungsmanagement
1
E-commerce
1
Electronic Commerce
1
Erfolgsfaktor
1
Gesundheitswesen
1
Health care system
1
Industrie
1
Information technology
1
Informationstechnik
1
Knowledge management
1
Konsumentenverhalten
1
Lean Management
1
Lean Production
1
Lean management
1
Lean production
1
Lieferkette
1
more ...
less ...
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Case study
3
Fallstudie
3
Language
All
English
5
Author
All
Smith, Alan D.
Bruhn, Manfred
36
Shahin, Arash
17
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Töpfer, Armin
8
Stauss, Bernd
7
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
He, Zhen
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Zhang, Min
5
Abbott, Lawrence J.
4
more ...
less ...
Published in...
All
International journal of services and operations management
3
International journal of procurement management
1
Services marketing quarterly
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Quality and technology-based management initiatives within a hospital environment : benchmarking case study
Smith, Alan D.
- In:
International journal of procurement management
6
(
2013
)
6
,
pp. 621-648
Persistent link: https://www.econbiz.de/10010481405
Saved in:
2
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
3
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
4
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
5
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->