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subject:"USA"
~person:"Gómez, Miguel I."
~person:"McFadden, Kathleen L."
~subject:"Kundenzufriedenheit"
~subject:"organizational culture"
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USA
Kundenzufriedenheit
organizational culture
Customer satisfaction
11
United States
7
Dienstleistungsqualität
4
Service quality
4
Corporate culture
3
Firm performance
3
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Gómez, Miguel I.
McFadden, Kathleen L.
Han, Heesup
67
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
34
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
27
Wong, IpKin Anthony
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Jang, Soocheong
21
Keiningham, Timothy
21
Bilgihan, Anil
20
Shahin, Arash
20
Sharma, Piyush
20
Evanschitzky, Heiner
19
Huber, Frank
19
Lee, Choong-Ki
19
Balaji, M. S.
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Roschk, Holger
17
Su, LuJun
17
Wieseke, Jan
17
Barnes, Donald C.
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Yi, Youjae
16
Bruhn, Manfred
15
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Managerial and decision economics : MDE ; the international journal of research and progress in management economics
2
Quality management journal : QMJ
2
Agricultural and resource economics review : ARER
1
International journal of production economics
1
International journal of wine business research
1
International journal of wine business research : IJWBR
1
Journal of air transport management
1
Journal of operations management
1
The Cornell School of hotel administration handbook of applied hospitality strategy
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ECONIS (ZBW)
11
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1
Customer satisfaction and sale performance in New York State brewery tasting rooms
Li, Jie
;
Wagner, Sara M.
;
Gómez, Miguel I.
;
Mansfield, …
- In:
Agricultural and resource economics review : ARER
52
(
2023
)
1
,
pp. 132-150
Persistent link: https://www.econbiz.de/10014253703
Saved in:
2
The COVID-19 pandemic, customer satisfaction and sales performance in wine tasting rooms in the Finger Lakes region of New York State
Davis, Trent James
;
Gómez, Miguel I.
- In:
International journal of wine business research
34
(
2022
)
2
,
pp. 173-189
Persistent link: https://www.econbiz.de/10013361895
Saved in:
3
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
4
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
5
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
6
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
7
Customer satisfaction and sales performance in wine tasting rooms
Shapiro, Marin
;
Gómez, Miguel I.
- In:
International journal of wine business research : IJWBR
26
(
2014
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10010339768
Saved in:
8
Customer satisfaction, competition, and firm performance : an empirical investigation
Simon, Daniel H.
;
Gómez, Miguel I.
- In:
Managerial and decision economics : MDE ; the …
35
(
2014
)
6
,
pp. 371-386
Persistent link: https://www.econbiz.de/10010415487
Saved in:
9
Guest satisfaction and restaurant performance
Gupta, Sachin
;
McLaughlin, Edward
;
Gómez, Miguel I.
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 370-385)
.
2010
Persistent link: https://www.econbiz.de/10008667129
Saved in:
10
Employee attitudes, customer satisfaction, and sales performance : assessing the linkages in US grocery stores
Simon, Daniel H.
;
Gómez, Miguel I.
;
McLaughlin, Edward
; …
- In:
Managerial and decision economics : MDE ; the …
30
(
2009
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10003793840
Saved in:
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