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subject:"Verbraucherzufriedenheit"
~isPartOf:"Journal of business research : JBR"
~subject:"Online-Handel"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Verbraucherzufriedenheit
Online-Handel
Customer satisfaction
300
Kundenzufriedenheit
300
Consumer behaviour
151
Konsumentenverhalten
151
Beziehungsmarketing
143
Dienstleistungsqualität
143
Relationship marketing
143
Service quality
143
Beschwerdemanagement
47
Complaint management
47
Satisfaction
42
Customer service
36
Kundenservice
36
Emotion
27
Brand image
26
Brand management
26
Markenführung
26
Markenimage
26
Service failure
24
Arbeitszufriedenheit
23
Job satisfaction
23
Viral marketing
20
Virales Marketing
20
Online retailing
19
Service recovery
19
Dienstleistungssektor
18
Einzelhandel
18
Retail trade
18
Service industry
18
Customer experience
16
Lieferantenmanagement
16
Loyalty
16
Supplier relationship management
16
Customer integration
14
Kundenintegration
14
Social Web
14
Social web
14
Holiday behaviour
13
Urlaubsverhalten
13
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17
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19
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19
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English
19
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Rana, Nripendra P.
2
Alcántara-Pila, Juan Miguel
1
Bala, Pradip Kumar
1
Barnes, Donald C.
1
Barrio-García, Salvador del
1
Butori, Raphaëlle
1
Collier, Joel E.
1
Cuesta-Valiño, Pedro
1
Donthu, Naveen
1
Dwivedi, Yogesh Kumar
1
Eroglu, Sevgin
1
Fu, Xiaorong
1
García-Henche, Blanca
1
Goel, Pooja
1
Gonc̦alves, Helena Martins
1
Gursoy, Dogan
1
Gutiérrez-Rodríguez, Pablo
1
Ha, Sejin
1
Hernandez, Monica D.
1
Holland, Christopher P.
1
Huang, Ran
1
Hutzinger, Clemens
1
Karimi, Sahar
1
Krallman, Alexandra
1
Lastner, Matthew M.
1
Le Nagard, Emmanuelle
1
Malhotra, Neeru
1
Minor, Michael
1
Moriuchi, Emi
1
Mosteller, Jill
1
Núnez-Barriopedro, Estela
1
Pang, Jing
1
Papamichail, Nadia
1
Parayitam, Satyanarayana
1
Park, Minjung
1
Purani, Keyoor
1
Ray, Arghya
1
Ribeiro, Gisele de Campos
1
Rodríguez-López, Mª Eugenia
1
Safi, Roozmehr
1
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Journal of business research : JBR
Journal of retailing and consumer services
79
SpringerLink / Bücher
36
International journal of electronic marketing and retailing : IJEMR
27
Journal of internet commerce
19
Gabler Edition Wissenschaft
16
Cogent business & management
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
International journal of hospitality management
13
Journal of electronic commerce research : JECR
13
Tourism management : research, policies, practice
12
Asia Pacific journal of marketing and logistics
11
International journal of business information systems : IJBIS
11
International journal of retail & distribution management
11
International journal of retail and distribution management
11
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
11
Research
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
International journal of electronic customer relationship management : IJECRM
10
Journal of retailing
9
Journal of strategic marketing
9
Electronic commerce research
8
Europäische Hochschulschriften / 5
8
International journal of business and globalisation : IJBG
8
International journal of internet marketing and advertising : IJIMA
8
Psychology & marketing
8
The service industries journal
8
International journal of quality & reliability management
7
Journal of hospitality marketing & management
7
Journal of travel and tourism marketing
7
Neue betriebswirtschaftliche Forschung : Nbf
7
Schriftenreihe Schwerpunkt Marketing
7
Springer eBook Collection / Business and Economics
7
The international review of retail, distribution and consumer research
7
The journal of services marketing
7
Wissenschaftliche Arbeitspapiere / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Basler Schriften zum Marketing
6
Electronic commerce research and applications
6
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
6
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ECONIS (ZBW)
19
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1
Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context
Cuesta-Valiño, Pedro
;
Gutiérrez-Rodríguez, Pablo
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013534155
Saved in:
2
You can't touch this : driving purchase justification for hedonic online purchases
Krallman, Alexandra
;
Barnes, Donald C.
;
Lastner, Matthew M.
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-11
Persistent link: https://www.econbiz.de/10013492781
Saved in:
3
Positive or negative spillover? : the influence of online channel satisfaction on offline channel adoption
Teng, Hongxin
;
Xia, Qinying
;
Shou, Jiayi
;
Zhao, Jing
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013468724
Saved in:
4
A moderated mediation model for e-impulse buying tendency, customer satisfaction and intention to continue e-shopping
Goel, Pooja
;
Parayitam, Satyanarayana
;
Sharma, Anuj
; …
- In:
Journal of business research : JBR
142
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013168094
Saved in:
5
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
6
What consumers think about product self-assembly : insights from big data
Safi, Roozmehr
- In:
Journal of business research : JBR
153
(
2022
),
pp. 341-354
Persistent link: https://www.econbiz.de/10013534050
Saved in:
7
Exploring the drivers of customers' brand attitudes of online travel agency services : a text-mining based approach
Ray, Arghya
;
Bala, Pradip Kumar
;
Rana, Nripendra P.
- In:
Journal of business research : JBR
128
(
2021
),
pp. 391-404
Persistent link: https://www.econbiz.de/10012494465
Saved in:
8
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Saved in:
9
Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants
Xu, Xun
- In:
Journal of business research : JBR
106
(
2020
),
pp. 196-210
Persistent link: https://www.econbiz.de/10012158349
Saved in:
10
The impact of consumer archetypes on online purchase decision-making processes and outcomes : a behavioural process perspective
Karimi, Sahar
;
Holland, Christopher P.
;
Papamichail, Nadia
- In:
Journal of business research : JBR
91
(
2018
),
pp. 71-82
Persistent link: https://www.econbiz.de/10011902819
Saved in:
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