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type:"article"
~person:"Alalwan, Ali Abdallah"
~person:"Robertson, Nichola"
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Selbstbedienung
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Self-service
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Consumer behaviour
5
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Innovation adoption
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4
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Unified Theory of Acceptance and Use of Technology
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Alalwan, Ali Abdallah
Robertson, Nichola
Collier, Joel E.
8
Kaushik, Arun Kumar
6
Mattila, Anna S.
6
Rahman, Zillur
5
Wang, Cheng
5
Cranage, David A.
4
Hung, Kam
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Lee, Hyun-joo
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Lin, Jiun-sheng Chris
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Meuter, Matthew L.
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Patterson, Paul G.
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Rajagopal
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Andreassen, Tor W.
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Bartsch, Silke
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Beatson, Amanda
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Bisault, Laurent
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Breazeale, Michael
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Breitner, Michael H.
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Buell, Ryan W.
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Campbell, Dennis W.
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Dabholkar, Pratibha A.
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Information systems management
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Journal of consumer behaviour : an international research review
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Journal of service research : JSR
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Managing service quality : MSQ ; an international journal
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The journal of services marketing
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ECONIS (ZBW)
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Consumer adoption of self-service technologies in the context of the Jordanian banking industry : examining the moderating role of channel types
Baabdullah, Abdullah Mohammed
;
Rana, Nripendra P.
; …
- In:
Information systems management
36
(
2019
)
4
,
pp. 286-305
Persistent link: https://www.econbiz.de/10012199491
Saved in:
2
Examining customer evaluations across different self-service technologies
Robertson, Nichola
;
McDonald, Heath
;
Leckie, Civilai
; …
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 88-102
Persistent link: https://www.econbiz.de/10011445689
Saved in:
3
Customers' intention and adoption of telebanking in Jordan
Alalwan, Ali Abdallah
;
Dwivedi, Yogesh Kumar
;
Williams, …
- In:
Information systems management
33
(
2016
)
2
,
pp. 154-178
Persistent link: https://www.econbiz.de/10011529799
Saved in:
4
Consumer complaints and recovery through guaranteeing self-service technology
Robertson, Nichola
;
MacQuilken, Lisa
;
Kandampully, Jay
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
1
,
pp. 21-30
Persistent link: https://www.econbiz.de/10009508885
Saved in:
5
Self-service technology complaint channel choice : exploring consumers' motives
Robertson, Nichola
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
2
,
pp. 145-164
Persistent link: https://www.econbiz.de/10009534129
Saved in:
6
Predicting the likelihood of voiced complaints in the self-service technology context
Robertson, Nichola
;
Shaw, Robin N.
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 100-116
Persistent link: https://www.econbiz.de/10003878851
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