//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"free"
~subject:"Consumer behaviour"
~type_genre:"Sammelwerk"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundendienst"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Customer service
8
Kundenservice
8
Customer satisfaction
3
Dienstleistungsqualität
3
Emotion
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Service quality
3
Dienstleistung
2
Experiment
2
Kundenbetreuung
2
Verbraucherverhalten
2
Absatztechnik
1
Bank
1
Beschwerde
1
Beschwerdemanagement
1
Betriebliches Bildungsmanagement
1
Beziehungsmarketing
1
Brand community
1
Bundling strategy
1
Competitive strategy
1
Complaint management
1
Customer Behavior
1
Customer Experience Management
1
Customer Relationship Management
1
Customer integration
1
Customer recovery
1
Decision-making
1
Deutschland
1
Dienstleistungsmanagement
1
Dienstleistungsmarketing
1
Emotionales Verhalten
1
Employer-provided training
1
Führung
1
Führungsstil
1
Intercultural Service Encounters
1
Konflikttheorie
1
Kundendienst
1
Kundenintegration
1
more ...
less ...
Online availability
All
Free
Type of publication
All
Book / Working Paper
3
Type of publication (narrower categories)
All
Sammelwerk
Article in journal
57
Aufsatz in Zeitschrift
57
Graue Literatur
12
Non-commercial literature
12
Hochschulschrift
11
Arbeitspapier
9
Working Paper
9
Thesis
6
Collection of articles of several authors
3
Collection of articles written by one author
3
Sammlung
3
Aufsatz im Buch
1
Book section
1
more ...
less ...
Language
All
English
3
Author
All
Buhl, Hans Ulrich
1
Haager, Stephanie
1
Jerger, Christina
1
Sarikaya, Serkan
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
Saved in:
2
Negative affective states in customers service experience : investigating antecedents and mitigations
Haager, Stephanie
-
2018
Persistent link: https://www.econbiz.de/10012020297
Saved in:
3
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->