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~isPartOf:"Tourism management perspectives : TMP"
~subject:"Customer satisfaction"
~subject:"Satisfaction"
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Customer satisfaction
Satisfaction
Kundenzufriedenheit
76
Holiday behaviour
42
Urlaubsverhalten
42
Consumer behaviour
35
Konsumentenverhalten
35
Tourism
33
Tourismus
33
Tourism industry
25
Tourismuswirtschaft
25
Dienstleistungsqualität
22
Service quality
22
Beziehungsmarketing
18
Relationship marketing
18
Tourism marketing
18
Tourismusmarketing
18
Emotion
14
Destination management
11
Destinationsmanagement
11
Hotel industry
11
Hotellerie
11
Tourist satisfaction
9
International tourism
7
Internationaler Tourismus
7
Zufriedenheit
6
Arbeitszufriedenheit
5
Customer service
5
Gastronomie
5
Job satisfaction
5
Kundenservice
5
Motivation
5
Restaurant industry
5
Destination loyalty
4
Perceived value
4
Sentiment analysis
4
Tourist experience
4
Viral marketing
4
Virales Marketing
4
Willingness to pay
4
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Article
76
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76
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76
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English
76
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Prayag, Girish
3
Caber, Meltem
2
Cervera-Taulet, Amparo
2
Han, Heesup
2
Huan, Tzung-cheng
2
Mahrous, Abeer A.
2
Olugbade, Olusegun A.
2
Rathnayake, Rathnayake Mudiyanselage Wasantha
2
Xu, Jing
2
Akinci, Serkan
1
Aksoy, Safak
1
Al-Baity, Mohamed
1
Albayrak, Tahir
1
Almeida-García, Fernando
1
Alola, Uju Violet
1
Alrwajfah, Moayad Mohammad
1
Amiri-Aref, Mehdi
1
An, Soyoung
1
Andrianto, Tomy
1
Arteaga, Francisco
1
Avci, Turgay
1
Bani-Melhem, Shaker
1
Barrutia, José M.
1
Bezerra, George C. L.
1
Björk, Peter
1
Bouzdine-Chameeva, Tatiana
1
Boǧan, Erhan
1
Brida, Juan Gabriel
1
Buzova, Daniela
1
Cai, Xiaomei
1
Calderón Garcia, Haydée
1
Cao, Xiulian
1
Carvajal-Trujillo, Elena
1
Casadesús, Martí
1
Castañeda García, J. Alberto
1
Cengizci, Aslıhan Dursun
1
Chang, Kang-Tsung
1
Chang, Mengqian
1
Chen, Hung-Bin
1
Chen, Kuan-Ying
1
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Published in...
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Tourism management perspectives : TMP
Journal of retailing and consumer services
323
International journal of hospitality management
238
Journal of business research : JBR
189
Journal of Services Marketing
183
European Journal of Marketing
107
Journal of hospitality marketing & management
107
Journal of travel and tourism marketing
107
International Journal of Bank Marketing
104
Tourism management : research, policies, practice
100
The journal of services marketing
98
International journal of contemporary hospitality management
86
Service business
81
International Journal of Contemporary Hospitality Management
79
The service industries journal
71
Total quality management & business excellence
65
International Journal of Quality & Reliability Management
62
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
62
The TQM Magazine
62
Journal of air transport management
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Services marketing quarterly
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of hospitality and tourism insights
53
Asia Pacific journal of marketing and logistics
52
Journal of Consumer Marketing
52
SpringerLink / Bücher
50
International Journal of Retail & Distribution Management
49
Journal of strategic marketing
49
The TQM Journal
48
The TQM journal : the international review of organizational improvement
45
Marketing Intelligence & Planning
43
International journal of services and operations management : IJSOM
42
Journal of Islamic marketing
41
International journal of quality & reliability management
40
Journal of vacation marketing
39
Journal of Business & Industrial Marketing
37
Journal of Service Management
37
Tourism analysis : an interdisciplinary tourism & hospitality journal
37
Journal of service management
36
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ECONIS (ZBW)
76
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61
Even lovers need a holiday : women's reflections of travel without their partners
Durko, Angela M.
;
Stone, Matthew J.
- In:
Tourism management perspectives : TMP
21
(
2017
),
pp. 18-23
Persistent link: https://www.econbiz.de/10011691277
Saved in:
62
How face-to-face feedback influences guest outcome evaluation of co-production : changing or shaping guest experiences?
Furenes, May Irene
;
Øgaard, Torvald
;
Gjerald, Olga
- In:
Tourism management perspectives : TMP
21
(
2017
),
pp. 59-65
Persistent link: https://www.econbiz.de/10011691296
Saved in:
63
The different effects of dis-satisfier, satisfier and delighter attributes : implications for Oktoberfest and beer festivals
Harrington, Robert J.
;
Freyberg, Burkhard von
; …
- In:
Tourism management perspectives : TMP
24
(
2017
),
pp. 166-176
Persistent link: https://www.econbiz.de/10011810775
Saved in:
64
Novelty seeking, image, and loyalty : the mediating role of satisfaction and moderating role of length of stay : international tourists' perspective
Al-Baity, Mohamed
;
Bani-Melhem, Shaker
- In:
Tourism management perspectives : TMP
23
(
2017
),
pp. 30-37
Persistent link: https://www.econbiz.de/10011775213
Saved in:
65
Improving airport services using sentiment analysis of the websites
Gitto, Simone
;
Mancuso, Paolo
- In:
Tourism management perspectives : TMP
22
(
2017
),
pp. 132-136
Persistent link: https://www.econbiz.de/10011706135
Saved in:
66
The behavioral consequences of tourist experience
Lin, Chien-Hsin
;
Kuo, Beryl Zi-Lin
- In:
Tourism management perspectives : TMP
18
(
2016
),
pp. 84-91
Persistent link: https://www.econbiz.de/10011487379
Saved in:
67
Tourist shopping : the relationships among shopping attributes, shopping value, and behavioral intention
Albayrak, Tahir
;
Caber, Meltem
;
Çömen, Nesli
- In:
Tourism management perspectives : TMP
18
(
2016
),
pp. 98-106
Persistent link: https://www.econbiz.de/10011487394
Saved in:
68
Vehicle crowding vs. consumer surplus : a case study at Wasgomuwa National Park in Sri Lanka applying HTCM approach
Rathnayake, Rathnayake Mudiyanselage Wasantha
- In:
Tourism management perspectives : TMP
20
(
2016
),
pp. 30-37
Persistent link: https://www.econbiz.de/10011619503
Saved in:
69
Domestic tourists' loyalty to a local natural tourist setting : examining predictors from relational and transactional perspectives using a Zambian context
Kwenye, Jane M.
;
Freimund, Wayne
- In:
Tourism management perspectives : TMP
20
(
2016
),
pp. 161-173
Persistent link: https://www.econbiz.de/10011619570
Saved in:
70
Customer perception of service quality : the role of information and communication technologies (ICTs) at airport functional areas
Brida, Juan Gabriel
;
Moreno, Luis
;
Zapata-Aguirre, Sandra
- In:
Tourism management perspectives : TMP
20
(
2016
),
pp. 209-216
Persistent link: https://www.econbiz.de/10011619580
Saved in:
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